Shipping policy
Shipping policy
Shipping times may vary and are only a estimate, please do not fully rely on the given time frames.
Shipping times:
EU European Countries: 6-10 business days.
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden.
Non EU European Countries: 6-12 business days.
United Kingdom, Liechtenstein, Switzerland.
North American Countries: 6-10 business days
United States of America, Canada.
Oceania: 6-10 business days.
Australia, New Zealand.
All other available International Countries: 6-10 business days.
Shipping Protection
Shipping Protection is optional and can be added at checkout for 2.99€ (orders up to 100€) or 4.99€ (orders over 100€).
What’s covered
- Lost packages: Your order hasn’t arrived within 60 days after it was shipped.
- Damaged packages: Your order arrived damaged.
- Stolen packages: Your order was marked as delivered but you never received it (limited to one claim per customer).
If your claim is approved, we’ll send you a free replacement. If the item is no longer available, you’ll get a full refund.
What’s not covered
- Incorrect or incomplete shipping addresses
- Customs fees, duties, or packages held or refused at customs
- Delays within the 60-day window
How to file a claim
Email us at [your support email] with your order number:
- Lost: after 60 days after communicated expected arrival
- Damaged: within 3 days of delivery, with photos
- Stolen: within 3 days of the “delivered” status
Pre-orders: The 60-day window starts once your order ships and the expected arrival date is communicated, not when you place it.
Orders without Shipping Protection: Once your package has been handed to the carrier, we’re unable to replace or refund orders that are lost, damaged, or stolen in transit.
Need Help? We're Here For You :)
Need help?
Frequently Asked Questions
SHIPPING
After shipment of order:
- International shipping line: 6-10 business days.
Shipping times may vary by destination and local postal services, these times are estimated, not a guarantee.
Yes we ship worldwide, with a few exceptions:
Countries we do NOT ship to:
- South America (all countries)
- Africa (except Algeria, Egypt, Libya, Morocco, Tunisia)
SIZING
Our beanies have a very soft, flexible fit that adapts to your head shape by casually wearing it. Not too tight, not too bulky.
They sit cleanly and flatter most face shapes, even if you usually don’t like how regular beanies look on you.
No. The beanie is made with a stretchy mohair outer that adapts to both small and large head sizes, creating a gentle natural grip.
At the same time, the smooth satin lining protects your hair, so the beanie stays secure without squeezing or slipping.
Product Questions
Yes. We carefully chose a thick mohair fabric specifically for warmth and comfort, and designed the beanie to retain heat without feeling heavy.
It’s a hair-optimised synthetic satin, not silk.
We chose it because it’s smooth on hair, durable, breathable, and fully opaque, making it comfortable and suitable to wear for Muslims as well.
I don’t know what color to choose
Choose black if you want a safe, everyday option that blends into any outfit and feels effortless.
Choose white if you want a clean, standout look that feels intentional and elevates simple fits.
Many customers get two or more because it lets them:
- Rotate styles for different outfits
- Always have one ready while the other is airing out
- Switch looks without changing comfort or fit
If you’re unsure, starting with both colors gives you flexibility without compromise.
The satin is made for all hair types. Straight, wavy, curly, coily, thick, or fine.
What makes it unique is that it was specifically developed and tested for hair protection, not fashion alone. We chose and refined this satin to minimize friction, reduce frizz, and prevent breakage, which is why it works across every hair texture.
SUPPORT / RETURNS
Of course!
If you have any questions or need help, just reach out ! We’re happy to assist you anytime and will get back to you as quickly as possible.
Yes. You can return your order within 14 days of shipment if you are in the EU/EEA.
Read our Refund Policy for more details.
To start a refund, please email us at seikadotone@gmail.com or use the Contact Form.