Refund & Return Policy

EU/EEA orders — 14-day right of withdrawal

If your order is shipped to an EU/EEA address, you may cancel or return it within 14 days of delivery for any reason and without justification.

For pre-orders, the 14 days start on the day the item is delivered, not on the day the order was placed, so you always get the full period to inspect your item.

To be eligible, the item must be:

• in the same condition in which you received it,
• unworn and unused, with all tags attached,
• in its original packaging,
• accompanied by the receipt or proof of purchase.

Return shipping costs are covered by the customer. Returns must be sent to the address of origin provided by our support team.

International orders (outside the EU/EEA)

Returns for change of mind, fit, sizing or personal preference are not accepted. A refund or replacement is granted only if one of the following applies:

• The item arrived damaged due to shipping.
• The item was lost or never arrived.
• The wrong item or wrong colour was delivered.
• The item is defective or unusable upon arrival.

Claims must be reported immediately upon receipt, with photo evidence, to
support@seika.one.

Our voluntary 14-day return window applies exclusively to orders delivered within the European Union and the EEA, where it is required by consumer law.

Orders delivered to any country outside the EU/EEA are final sale. We do not accept returns, exchanges or change-of-mind cancellations for these orders. Outside the EU/EEA, a refund or replacement is only granted in the fault-based cases listed under "International orders" below.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Failed delivery & return to sender

If a package is returned to us because the customer provided an incorrect address, failed to collect the package from a pickup point, or was unavailable for delivery, our obligation to deliver is considered fulfilled. The failed delivery lies solely on the customer's side.

In these cases:

• A flat fee of 10.00 EUR is deducted from the refund to cover the administrative and processing costs charged to us by DHL for the returned parcel.
• Any shipping costs incurred on our side (whether free or paid for by the customer) are deducted from the refund.
• If the customer requests the package to be resent, the customer must cover the new shipping costs in full and provide a DHL label with the correct address.

Order cancellations

Orders that have been placed but not yet shipped cannot be cancelled. They can, however, be modified (e.g. address changes or item swaps) on request. If you no longer wish to keep the items, EU/EEA customers may return them after delivery in accordance with this policy.

Exceptions / non-returnable items

The following cannot be returned:

• All orders delivered outside the EU/EEA (except in the fault-based cases listed above)
• Sale items and gift cards
• Custom, personalised or special-order products
• Personal care goods (such as beauty products)
• Perishable goods (such as food, flowers or plants)
• Hazardous materials, flammable liquids and gases

Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item. Exchanges are only available for EU/EEA orders.

How to start a return

Contact us at support@seika.one. Items sent back to us without first requesting a return will not be accepted or refunded.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, the refund is processed within 48 hours of receipt of the goods and issued automatically to your original payment method within 10 business days. Please note that your bank or credit card company may need additional time to post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@seika.one.

You can always reach us with any return question at support@seika.one.